1. Introduction
Iocasino (iocasino.bet) is fully committed to protecting user privacy. This Privacy Policy explains how your personal information is collected, used, and kept secure.
By creating an account or using any service on iocasino, you agree to this Privacy Policy. We believe transparency is the best policy — so instead of hiding things in fine print, we say it plainly and clearly.
Simply put: iocasino never sells your data. Your information is only used to provide you with a better experience.
2. What Information We Collect
Iocasino only collects information that is strictly necessary. We do not request irrelevant or excessive data.
| Data Type |
Example |
Reason |
| Identity Information |
Full name, date of birth, national ID |
KYC Verification & Age Confirmation |
| Contact Information |
Mobile number, email |
Account Communication & Security |
| Financial Information |
Mobile banking number, transaction history |
Payment Processing & Fraud Prevention |
| Technical Information |
IP address, browser, device |
Security & Platform Improvement |
| Gaming Information |
Gaming history, wagering amounts |
Responsible Gaming Monitoring |
3. How We Collect Information
Iocasino collects information in the following ways:
- Directly from you: Via the registration form, KYC upload, support chat, or email.
- Automatically: Technical information is collected via cookies, log files, and web beacons.
- From payment providers: When transactions are completed via bKash, Nagad, Rocket, or similar services, the required transaction details are received.
- From verification agencies: Information may be shared with authorized agencies for identity verification purposes.
We never collect personal information from third-party sources without your explicit consent.
4. How We Use Your Information
Iocasino uses your information only for the following purposes:
- Creating and managing accounts and ensuring their security.
- Processing deposits and withdrawals and maintaining records of financial transactions.
- Detecting and preventing fraud, money laundering, and suspicious activity.
- Providing customer support and resolving complaints.
- Monitoring gameplay patterns to promote responsible gaming.
- Sending you promotions and bonus offers tailored to your preferences (you may opt out at any time).
- Fulfilling legal obligations and meeting regulatory requirements.
- Improving platform performance and enhancing the user experience.
If you no longer wish to receive promotional emails or SMS messages, you can opt out at any time by contacting our support team.
5. Sharing Information with Third Parties
Iocasino does not sell or share your personal information without your consent. However, in limited circumstances, we may need to work with trusted third parties:
- Payment Provider: Mobile banking services such as bKash, Nagad, and Rocket receive only the information necessary to process transactions.
- Identity Verifier: Limited information may be shared with authorized verification agencies as part of the KYC process.
- Legal Authorities: We may be required to share relevant information if legally obligated or directed by a court order.
- Technology Service Provider: Authorized technology partners handling server operations or cybersecurity may access data, but only under our instructions.
iocasino never sells or transfers your information to advertisers, data brokers, or unauthorized third parties.
6. Data Protection Measures
Iocasino uses industry-leading security technologies to protect your information:
- All data transmissions are secured with 256-bit TLS/SSL encryption.
- Sensitive financial data is stored in a separate encrypted database.
- Firewalls and intrusion detection systems are in place to prevent unauthorized access to our servers.
- Regular security audits and penetration testing are conducted.
- Staff can only access the information necessary for their role.
- Our 24/7 fraud monitoring system keeps watch for any suspicious activity.
Please note that no one can guarantee complete security on the internet. Always keep your login credentials safe and be cautious when logging in over public Wi-Fi.
7. Cookies Policy
Iocasino uses cookies on its website. Cookies are small files stored in your browser that help improve your platform experience.
Types of cookies we use:
Essential Cookies
Analytics Cookies
Preference Cookies
Security Cookies
- Essential Cookies: Essential for login sessions and security. These cannot be disabled.
- Analytics Cookies: Used to understand how users interact with the site. These cookies do not identify you personally.
- Preference Cookies: Remembers your language, theme, or favorite games so you don't have to set them every time.
You can manage or delete cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of some site features.
8. Data Retention Period
Iocasino only keeps your data for as long as necessary. Once it's no longer needed, it is securely deleted:
- Active Account Information: Retained for as long as your account remains active.
- Financial Transaction Records: Legal obligations require us to retain certain data for up to 5–7 years.
- After account closure: Data is generally retained for up to 3 years, after which it is deleted.
- Customer Support Contact: Retained for up to 2 years after the issue is resolved.
- Cookies & Session Data: Session cookies are deleted when you close your browser; persistent cookies expire after a set period.
9. Your Rights
Iocasino gives you full control over your data. Your rights include:
Right to Access
You may request to know what information we hold about you.
Right to Rectification
You may request corrections to any inaccurate or outdated information.
Right to Erasure
You may request that your data be deleted under certain circumstances.
Right to Data Portability
You may request a copy of your data in a specific format.
Right to Object
You may opt out of marketing communications at any time.
Right to Restrict Processing
In certain circumstances, you may request that we temporarily suspend the processing of your data.
To exercise any of your rights, email us at support@iocasino.bet. We will respond within 30 days.
10. Protection of Minors
Iocasino strictly does not serve anyone under the age of 18. Protecting minors is one of our top priorities.
- Age is verified at registration, and a National ID or birth certificate may be requested if needed.
- Any account suspected of belonging to a user under 18 is suspended immediately.
- No information about minors is knowingly collected.
- If any minor's data has been collected by mistake, it will be deleted as soon as we become aware of it.
If you are aware that a minor is using iocasino, please contact us immediately at support@iocasino.bet.
11. Changes to Privacy Policy
Iocasino may update this Privacy Policy when necessary. Before any significant changes, we will:
- We'll send notifications to your registered email address.
- We'll display a notification on the platform.
- We will update the "Last Updated" date at the top of this page.
Continuing to use iocasino after any changes means you accept the updated policy. We recommend revisiting this page from time to time.